
RENTAL ADRIA d.o.o.
Turistička agencija
Otokara Keršovanija 20
23000 Zadar
OIB: 76254894001
MB: 4791444
VAT NUMBER: HR76254894001
1. Contract
The rental contract, which you enter into with Rental Adria d.o.o. as an agent, you as a lesse ( hereinafter: guest ) actually conclude with the a lessor ( hereinafter: Owner ). Rental Adria d.o.o. acts exclusively as an agent and it shall be liable only as an agent. By paying an advance for the reservation of the selected holiday unit in the demanded period you unconditionally accept these General Business Terms and Conditions. Rental Adria d.o.o. retains the right of change of these General conditions which shall be published on the web page of 5* BOOKIG ADRIA www.booking-adria.com and which come into force on the day of publishing. We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.
After the completion of the reservation process and payment Rental Adria d.o.o. shall send a written reservation confirmation ( hereinafter: voucher ) by email and it represents a Rental contract concluded with the owner. The voucher with these General Business Terms and Conditions makes a Rental contract between the guest and owner. It is important that you check the voucher you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
Upon completion of the booking and payment process, we will send a written confirmation of the booking (hereinafter: voucher) by e-mail, which is a lease agreement concluded with the owner. The Voucher with these General Terms and Conditions constitutes a lease agreement between the guest and the owner. It is important that you check the coupon you receive from us immediately upon receipt. You must contact us immediately if some information proves to be inaccurate, as it may not be possible to make changes later.
2. Prices and payment
The reservation is binding, and when booking an advance payment of 30% (unless otherwise stated) of the agreed price of accommodation, after which the reservation is confirmed, concludes a contract with the owner and these General Terms and Conditions and Terms are accepted. The lease agreement is considered concluded at the moment when Rental Adria d.o.o. receives the paid advance amount. Costs of water, gas, electricity and internet, as well as bed linen, towels, kitchen towels, final cleaning of the interior (unless otherwise specified), maintenance of the pool and exterior, registration of residence and sojourn tax and value added tax are included in the rental price accommodation.
Accepted methods of payment for advance payment are: credit cards (MasterCard, Visa, Maestro, America) and bank transfer. If payment by bank transfer is selected, payment is made in EUR and there is no possibility of exchange rate differences. Guests are responsible for all bank fees for the transfer and remittance of money to us. Rental Adria d.o.o. you should receive the full amount for your service package.
The remaining payment must be made by credit card or bank transfer (unless otherwise specified), no later than 30 days before arrival, so that Rental Adria d.o.o. there is enough time to forward the payment to the owner. In case of cancellation, all payments made to Rental Adria d.o.o. cannot be refunded unless otherwise agreed with Rental Adria d.o.o.
In case the guest chooses to pay part of the agreed price of accommodation in cash (in villas where this option is allowed, which will be especially emphasized to guests) an advance payment of 30% of the total agreed price of accommodation is due immediately by credit card or bank transfer. the remaining 70% is due for payment immediately upon arrival of the guest, and the guest is obliged to immediately pay the rest directly to the owner. There is no possibility to pay electronically (cards / pay pal) in the holiday facility.
For bookings made 30 days or more before the start of the rental period, the following conditions apply:
an advance payment of 30% (unless otherwise indicated) of the total agreed price of accommodation is required to pay immediately if the method of payment by credit card is selected. If payment by bank transfer Rental Adria d.o.o. is selected. must receive the paid advance within 3 (three) working days; the remaining 70% (unless otherwise indicated) of the total contracted accommodation price is due for payment no later than 30 (thirty) days before the start of the rental period if payment is made by credit card, bank transfer.
If cash payment is selected, the remaining 70% is due immediately upon arrival of the guest, and the guest is obliged to pay the rest directly to the owner. There is no possibility to pay electronically (cards / pay pal) in the holiday facility.
For bookings made 30 days or less before the start of the rental period, the following conditions apply:
The total rental amount is due immediately for payment by credit card or bank transfer.
The guest is obliged to make payments within the deadline and in the manner described in this clause of the General Terms and Conditions. If the guest does not comply with the payment deadlines, such conduct is considered a serious breach of contractual obligations, and the lease agreement is considered terminated without notice, and Rental Adria d.o.o. it is not obliged to inform the guest about it.
Rental Adria d.o.o. has provided high security standards for credit card payments.
Namely, the entry and transfer of personal data and credit card number data is protected by the highest security standards provided by WSPay ™ online credit card authorization system in accordance with the requirements of the credit card and credit card company and the PCI DSS standard.
Credit card authorization and billing is performed using the WSPay real-time card authorization and billing system.
3. Cancellations and changes
If you wish to cancel or partially cancel your reservation, you can do so by sending a written request by email. The denunciation shall take effect only from the date on which it is terminated and Rental Adria d.o.o. received such notice of cancellation and only under the terms of this clause. In case of cancellation of the Lease Agreement, all received payments are retained until the date of cancellation, and the guest is not entitled to their return. In the exceptional case of a refund, 10% of the amount for additional costs (costs imposed by the bank during transactions, VAT, etc.) is deducted from the refund amount.
4. Arrival and departure
The notice received by the guest no later than 7 days before the day of arrival, contains information about the time of arrival and departure, which is immutable and the guest must respect them.
In case of earlier arrival, the guest will not be able to pick up the accommodation unit before the time of arrival mentioned in the voucher, unless otherwise agreed before arrival. Check-out must always be no later than 10.00 am on the day of departure, and the guest is obliged to return the keys to the owner. In case of later departure than agreed, the guest is obliged to pay the owner (if agreed) all additional costs and the owner charges them to the guest on the spot.
5. House rules, noise and entertainment in accommodation units
Guests are required to follow house rules. Each property has its own house rules that are placed in a visible place and are available to the guest. If the guests do not follow the rules of the house rules, it can be considered a serious violation of the provisions of the rental agreement, in which case the owner and / or Rental Adria d.o.o. have the right to terminate the rental agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property with all persons staying there within 2 (two) hours and has no right to demand a refund of the paid accommodation price from the owner or Rental Adria d.o.o.
Guests are not allowed to organize parties in the house and / or around the property. In the event that guests violate public order with noise and do not calm down after the warning, this can be considered a serious violation of the provisions of the lease agreement, in which case the owner and / or Rental Adria d.o.o. authorized to terminate the lease agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property together with all persons staying there within 2 (two) hours and has no right to demand a refund of the paid accommodation price form of owner or Rental Adria d.o.o.
6. Capacity
The number of persons accommodated in the property and the space belonging to it cannot be higher than the one stated in the voucher. This number of people includes children regardless of their age. After the start of the rental, the guest is obliged to announce in advance all visitors who come to visit him. If more than the maximum number of persons remains in possession or in possession around it without the approval of the owner, the owner and / or Rental Adria d.o.o. reserve the right to terminate the lease which enters into force immediately, without notice period, and the guest is obliged to leave the property permanently together with all persons staying there within 2 (two) hours, and has no right to demand a refund from the owner or Rental Adria d.o.o.
7. Young groups
In case the guests are under 25 years old, they are obliged to inform Rental Adria d.o.o. about the exact number of guests and their age. Rental Adria d.o.o. and the owner reserve the right to refuse groups of guests under the age of 25 in the event that Rental Adria d.o.o. has not been notified of their arrival, in which case guests are not entitled to a refund of the paid accommodation price.
8. Pets and the environment of accommodation units
The permit for keeping pets will be marked on the website www.booking-adria.com in each accommodation unit that allows pets under the conditions provided for each property separately. Any additional cleaning costs for pets will be clearly stated on the facility’s website. In case the guest wants to bring more than 1 (one) pet, he must additionally contact the agency, and without written permission it will not be allowed to keep more than 1 (one) pet on the property. Pet owners are responsible for cleaning up pet debris, and pets are not allowed to sit on furniture at any time. Any evidence of keeping a pet on furniture can cause additional cleaning costs. All pets must be vaccinated against rabies and all other diseases in a timely manner in accordance with applicable regulations. Appropriate prevention is recommended for guests to protect pets from the usual diseases. Keeping pets on the property is the sole responsibility of the guest, and the owners and the agency do not take any responsibility for any possible illness or injury that the pets may suffer during their stay. Access to swimming pools (if available in the facility) is strictly prohibited for pets.
Pets are not allowed in some facilities. However, neither the owner nor the agency can guarantee that there were no pets in the house before. Rental Adria d.o.o. does not take responsibility for allergic reactions of guests that may occur in any of the accommodation units. If the guest brings a pet that has not been announced, the owner and / or Rental Adria d.o.o. reserves the right to terminate the lease agreement which takes effect immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours with all persons who reside there and he has no right to demand from the owner or from the Agency a refund of the paid price of accommodation.
Guests should be aware that some of our properties are in a rural or isolated location, so you can find flora and fauna such as mosquitoes, wasps, ants, local dogs, etc., as well as other environmental activities, such as agriculture ... Rental Adria d.o.o. cannot be held responsible for any construction or road works that occur in the vicinity of the property. Rental Adria d.o.o will endeavor to advise you of any ongoing activity, but activities or unplanned events may occur at any time without our prior knowledge.
9. Swimming Pools
The guest is obliged to follow the instructions of any kind relating to the use of the pool (if available on the property) and given by the owner or Rental Adria d.o.o. for their own safety. The guest is responsible for the use of the pool (if available in the facility) in any sense. Children must not be present in the pool area without adult supervision. The guest uses the pool at his own risk. If the accommodation is booked outside the summer season, it could happen that the pool is no longer used. You should consider that pool use is associated with certain health risks and use them at your own risk.
10. Technical equipment
The properties advertised on the website www.booking-adria.com contain all the necessary devices, technical equipment and other benefits that ensure a pleasant stay of the guest. The owner is obliged to ensure the correct function of all devices in the property. In the event of a malfunction or malfunction of any of the devices, the guest is obliged to notify the owner and / or Rental Adria d.o.o of the situation so that Rental Adria d.o.o can request the owner to arrange a repair and eliminate the fault as soon as possible. The owner is obliged to remove the reported defect within a reasonable time. The owner is directly responsible to the tenant for malfunctions, and Rental Adria d.o.o will take all possible steps to repair or remove the malfunctions or other irregularities as soon as possible.
11. Insurance deposit and claims
Upon arrival at the facility, the guest is obliged to leave a cash deposit to ensure possible damage. The amount of the deposit that the guest is obliged to give to the owner upon arrival will be stated in the voucher. The deposit serves as insurance for the owner for the damage caused to the property, and the owner has the right to settle the damage from the deposit. In case the damage is greater than the deposited amount, the guest is obliged to pay the owner the total amount of damage. If no damage has been caused to the property, the owner is obliged to return the deposited amount to the guest when taking over the keys at the departure of the guest.
If you discover any problems or malfunctions upon arrival, report them immediately to avoid misunderstandings after your rental period ends.
Intentional damage to property or breach of public order is considered a serious violation of the provisions of the Lease Agreement, in which case the owner and / or Rental Adria d.o.o. and authorized to terminate the lease which enters into force immediately, without notice, and the guest is obliged to permanently leave the property within 2 (two) hours together with all persons staying there, and has no right to demand a refund of the paid price of accommodation from the owner or Rental Adria d.o.o. The guest is obliged to immediately report to the owner the occurrence of any damage to the building during the rental period. When the guest leaves and before returning the keys, the guest is obliged to inspect the accommodation unit and property. Rental Adria d.o.o is not responsible for any damage caused to the owner or guest if he does not want to return the deposit. All possible disputes will be resolved between the owner and the guest without Rental Adria d.o.o.
12. Complaints
If a guest has problems while in your booked accommodation unit, such as insufficient cleaning, damage or other irregularities, he should first notify Rental Adria d.o.o. and then the property owner to be able to correct it in a timely manner. If the complaint is not resolved satisfactorily for the guest, the guest is then obliged to contact Rental Adria d.o.o. directly / directly by phone or e-mail in order to resolve the complaint satisfactorily. Written complaints are delivered to the e-mail address: info@booking-adria.com
13. Special requirements
If the guest has special requirements that are not included in the price of accommodation (such as chefs, waiters, special food, etc.), the agency will fulfill them, if possible. Additional/Special services must be announced in advance by e-mail in order to be fulfilled, and a special price will be charged for them. Rental Adria d.o.o. cannot be held responsible for the quality of services provided by third parties.
14. Majeure force
In the event that the concluded lease agreement cannot be fulfilled or its fulfillment becomes significantly more difficult due to Force Majeure (eg war, natural disasters, environmental disasters, epidemics, border closures, strikes, etc.) which could not have been foreseen at the time of conclusion Of the Lease Agreement, Rental Adria d.o.o. and the owner may terminate the Lease Agreement because neither Rental Adria d.o.o. nor the owner can be held liable in the above cases.
15. Copyright
The website www.booking-adria.com contains copyrighted material, trade names and other proprietary information, including but not limited to text, software, photos, graphics and videos. The entire content of the website is protected by copyright law. You may not modify, publish, transmit, participate in the transmission or sale, create derivative works or in any way exploit any content, in whole or in part. You can only download information from the website for your own use. You agree that by downloading copyrighted material you do not acquire any proprietary rights. We provide hypertext links to other sites managed by other people. Using such a link means that you are leaving our website and we do not assume any responsibility for those linked sites and do not give any warranties or guarantees for them.
16. Use of the Website
Use of the Services and our Website is subject to acceptance of these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, stop using the website immediately. By accessing, using or obtaining content, products or services through our offices or through our websites, you agree to be bound by these terms.